Dir, Professional Services

Who you are

You have a proven track record in project management, ideally with experience in professional services or SaaS environments. Your leadership skills shine as you guide teams to deliver exceptional results, ensuring that clients feel supported and valued throughout their journey with Varicent. You understand the importance of trust and reliability in client relationships, and you consistently strive to exceed expectations.

Your ability to communicate effectively with diverse stakeholders is one of your key strengths. You can translate complex concepts into actionable plans, fostering collaboration across teams. You thrive in a dynamic environment where innovation is encouraged, and you are always looking for ways to improve processes and outcomes.

You are passionate about customer success and have a customer-first mindset. You believe that going above and beyond is essential in building lasting relationships with clients. Your experience in leading projects from inception to completion equips you with the skills to navigate challenges and deliver on commitments.

Desirable

Experience in Sales Performance Management (SPM) or Revenue Performance Management (RPM) is a plus. Familiarity with SaaS solutions and a strong understanding of go-to-market strategies will set you apart. You are adaptable and open to learning, ready to embrace new challenges as they arise.

What you'll do

As the Lead Project Manager at Varicent, you will oversee the Professional Services team, ensuring that projects are delivered on time and within scope. You will be responsible for managing client relationships, understanding their needs, and aligning project goals with their business objectives. Your role will involve coordinating with cross-functional teams to ensure seamless execution of projects.

You will lead project planning sessions, defining project scope, objectives, and deliverables. Your organizational skills will be crucial as you develop project timelines and allocate resources effectively. You will monitor project progress, identifying risks and implementing mitigation strategies to keep projects on track.

Collaboration is key in this role, as you will work closely with sales, engineering, and customer success teams to ensure a cohesive approach to client engagement. You will facilitate regular check-ins with clients, providing updates and gathering feedback to enhance service delivery.

Your leadership will inspire your team to achieve their best work. You will mentor team members, fostering a culture of continuous improvement and professional growth. You will also contribute to the development of best practices and methodologies within the Professional Services team.

What we offer

At Varicent, you will be part of a collaborative and innovative environment where your contributions matter. We prioritize employee growth and development, providing opportunities for you to unlock your potential. You will work with cutting-edge SaaS solutions that empower revenue leaders globally, making a significant impact on their success.

We believe in a supportive workplace culture that values diversity and inclusion. You will have the chance to work with a talented team dedicated to redefining revenue optimization. Join us at Varicent, where your talent and ambition meet limitless opportunities for success.