Please note this is 12 month contract
The Disability & Leave Services Manager provides support to Sr Leaders and managers within the team/department. They lead a team of Subject Matter Expert Accommodation Consultants to provide a frustration free experience to our Customer (Amazon Employees seeking a workplace adjustment/accommodation for Disability or Medical reasons). The manager will assist with the development and execution of the team's vision and goals, drive regular reviews of current processes and develop suggestions for improvements to maximize the value of resources. Collecting and analyzing data to create business cases, influencing policy and managing enhancements. The manager will act as Subject Matter Expert for customers, team and vendors.
Key job responsibilities
• Knows and interprets basic legal stipulations
• Knows and works with outside sources to develop interpretations and solutions for complex issues
• Performs audits of team’s work
• Assists with developing and approving guidelines
• Develops, reviews and implements new policies, programs, and procedures gaining input and approvals as appropriate
• Advocates for Accommodations Services
• Participates in cross-functional process improvement initiatives.
• Leads small to medium inter/intra department projects
• Investigates discrepancies, finds and implements solutions
• Creates business cases and manages enhancements
• Presents high quality data findings
• Reviews audit data for multiple departments and geographies. Uses data to facilitate systemic change
• Deliver quality inputs to produce end objectives
• Remove roadblocks for peers/team
• Responds quickly and accurately to questions from team, internal business partners, candidates, and customers including high level leadership teams.
• Travel to sites to build and maintain stakeholder relationships/ support escalations.
• Bachelor’s Degree in Human Resources or any related field.
• Relevant experience managing case or providing support to employees on disability, leave of absences, human resources, or employee relations functions
• Intermediate to advanced proficiency in MS Word, Excel, Access, & PowerPoint and pulling data from multiple sources.
• Experience of managing large teams
• Experience in conducting business reviews• Experience with HR processes and systems administration
• Experience with reporting and analytics experience
• Experience with project management methodologies
• Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment
• Ability to push back, foresee potential issues, and advocate for relentless improvement
• Ability to positively influence small groups and individuals to drive resolution
• Ability to work in international teams where team members are in different locations and belong to different cultures.
• Ability to work with confidential information
• Exceptional communication and organizational skills
• Ability to prioritize workflow daily and ensure service levels are achieved at all times
• Demonstrated ability to adapt quickly in a dynamic, environment, comfortable navigating ambiguity.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (
https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
