Implementation Manager

Who you are

You have a proven track record in managing client implementations, demonstrating your ability to lead projects and ensure client satisfaction. Your organizational skills are top-notch, allowing you to juggle multiple tasks while maintaining a keen attention to detail. You thrive in collaborative environments, working closely with both internal teams and external clients to achieve shared goals. Your results-oriented mindset drives you to seek out innovative solutions that enhance the client experience. You are comfortable navigating complex client needs and can effectively communicate with stakeholders at all levels. You understand the importance of building strong relationships and are committed to fostering a positive client journey.

Desirable

Experience in financial technology or private capital markets would be a significant advantage, as it would provide you with the context needed to understand client requirements better. Familiarity with cloud-based analytics and data management solutions can also enhance your effectiveness in this role. A background in project management methodologies will help you streamline processes and improve implementation efficiency.

What you'll do

As the Implementation Manager at Chronograph, you will play a crucial role in scaling our client implementations program. You will be responsible for overseeing the onboarding process for new clients, ensuring they have a seamless experience from the outset. This involves collaborating with internal project teams to align on client needs and expectations, as well as coordinating with client stakeholders to facilitate smooth transitions. You will develop and maintain implementation timelines, ensuring that all deliverables are met on schedule. Your role will also involve identifying areas for improvement in the implementation process and proposing solutions to enhance efficiency and client satisfaction. You will be one of the first team members based in the United Kingdom, providing you with a unique opportunity to help build and scale our international presence from the London office. Your contributions will directly impact the growth and success of our client solutions team.

What we offer

Chronograph is committed to fostering a diverse and inclusive culture, welcoming applicants from all backgrounds. We offer a collaborative and innovative work environment where you can make a significant impact. Our benefits include generous health coverage, a pension plan, and fully-paid parental leave. You will also have opportunities for professional development and growth within the company. Join us in our mission to revolutionize financial technology in private capital markets and be part of a team that values creativity and collaboration.