Manager, Technical Account Management

Who you are

You have a strong background in account management, ideally with experience in a technical environment. You possess excellent leadership skills and have a proven track record of managing teams to achieve high levels of customer satisfaction. Your ability to coach and develop team members is complemented by your strategic mindset, allowing you to drive retention and renewal strategies effectively. You are comfortable collaborating with cross-functional teams and have a keen understanding of customer needs and how to meet them.

Desirable

Experience in a technology-driven company is a plus, as is familiarity with customer success metrics and strategies. You are adept at using data to inform decisions and improve processes, ensuring that your team consistently delivers exceptional service. Your communication skills are top-notch, enabling you to engage effectively with clients and internal stakeholders alike.

What you'll do

In this role, you will lead a regional or functional team of Technical Account Managers, ensuring they provide exceptional service and support to customers. You will collaborate closely with Professional Services and Technical Support teams to guarantee customer satisfaction and successful solution delivery. Your focus will be on monitoring customer health and driving proactive engagement, ensuring timely resolution of any issues or escalations. You will also partner with senior Customer Success leadership to execute strategies that meet or exceed defined retention and renewal targets.

You will work with Sales to identify expansion opportunities within the existing customer base and support product adoption initiatives. Your leadership will be crucial in fostering a culture of continuous improvement within your team, encouraging innovative approaches to account management. You will also be responsible for coaching and developing your team members, helping them to grow in their roles and achieve their professional goals.

What we offer

At NICE, you will be part of a dynamic team that values ambition and innovation. We offer a collaborative work environment where you can make a significant impact on our clients' success. You will have access to professional development opportunities and the chance to work with a diverse group of talented individuals. We believe in setting high standards and executing beyond them, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to challenge limits and drive success for our clients.