Principal Customer Success Manager, Enterprise

Who you are

You have a proven track record in customer success management, particularly with enterprise clients, and possess strong analytical skills that enable you to derive insights from data. Your experience includes managing complex customer relationships and delivering value through proactive engagement. You thrive in high-growth environments and are adaptable to change, demonstrating a willingness to tackle challenges independently. Your communication skills allow you to effectively collaborate with various teams, including sales and technical account managers, to drive customer success. You are meticulous in your approach and enjoy engaging with customers to investigate issues and provide solutions.

Desirable

Experience in the financial technology sector is a plus, as is familiarity with payment systems and customer engagement strategies. You may also have a background in project management, which helps you navigate large, complex projects and programs effectively.

What you'll do

In this role, you will manage a book of enterprise customers, ensuring they realize the maximum value from their investment in Stripe. You will deliver proactive workshops and business reviews, providing insights and thought leadership to help customers grow their businesses. Your responsibilities will include collaborating closely with account executives and technical account managers to support post-sale engagements focused on optimization, retention, and growth. You will engage customers in product, payment, and technical conversations, helping them navigate challenges and maximize their use of Stripe's services. Your role will directly impact customer retention and expansion, making you a key player in Stripe's growth strategy.

What we offer

At Stripe, you will have the opportunity to work with a diverse range of clients, from large enterprises to ambitious startups. You will be part of a mission-driven team focused on increasing the GDP of the internet. We offer a collaborative work environment where your contributions will have a direct impact on the company's success. You will also have access to professional development opportunities to enhance your skills and advance your career within the organization.