Empowering trust through authentic consumer reviews
Trustpilot, headquartered in København, is a leading consumer review platform that has amassed over 167 million reviews across 714,000+ websites. The company went public in 2021 and has raised $179.2 million in funding, primarily from investors focused on B2B and B2C marketplaces. Trustpilot's servi...
Trustpilot offers a comprehensive benefits package including a train travel scheme, 28 days of holiday (excluding bank holidays), maternity and patern...
Trustpilot fosters a culture centered around trust and transparency, actively combating fake reviews through partnerships like Veriff for identity ver...
Trustpilot • London
Trustpilot is seeking a Customer Success Manager to enhance customer satisfaction and retention for mid-market clients. You'll build long-term relationships and ensure clients derive maximum value from Trustpilot's products.
You have a strong background in customer success or account management, ideally with experience in a SaaS environment. You understand the importance of customer satisfaction and are skilled at building long-term relationships with clients. You are adept at identifying customer needs and aligning them with business objectives, ensuring that clients achieve their key performance indicators. You possess excellent communication skills, allowing you to convey best practices and drive return on investment for your clients. You are proactive in your approach, always looking for ways to enhance the customer experience and ensure contract renewals. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional service.
In this role, you will establish and maintain relationships with all customers, ensuring their overall satisfaction with Trustpilot products. You will work closely with clients to understand their business objectives and key performance indicators, ensuring that Trustpilot delivers against them. You will provide a premium experience for clients by consistently communicating best practice examples that drive ROI. Your role will involve developing success plans for customers, acting as a trusted advisor to help them maximize the value derived from Trustpilot's offerings. You will also be responsible for monitoring customer engagement and satisfaction levels, proactively addressing any issues that may arise. Your efforts will directly contribute to customer retention and the overall success of Trustpilot's account management function.
At Trustpilot, we offer a dynamic work environment where you can grow your career while contributing to our mission of building trust and transparency. You will be part of a high-growth FTSE-250 company with a strong vision and a commitment to customer success. We provide opportunities for professional development and encourage you to apply even if your experience doesn't match every requirement. Join us in making a meaningful impact in the customer experience landscape.
Apply now or save it for later. Get alerts for similar jobs at Trustpilot.
