Bringing local restaurants to your doorstep
Deliveroo is a leading food delivery service headquartered in the City of London, UK, operating in 11 markets worldwide. With over 100,000 restaurant partners and grocers, Deliveroo has raised $1.6 billion in funding and employs over 1,000 people. The company connects consumers, restaurants, and rid...
Employees enjoy work-from-home opportunities, access to Deliveroo Plus for free delivery on all orders, life assurance, discounts with partner compani...
Deliveroo's culture is rooted in innovation and responsiveness to market demands. The company leverages the gig economy to provide fast, reliable deli...
Deliveroo • Manchester - Main Office
Deliveroo is seeking an Account Management Team Lead to manage a team of Account Managers and drive SMB restaurant growth. You'll coach your team on commercial practices and client relationships while working in a hybrid model from Manchester.
You have experience in account management and team leadership, ideally within the SMB sector. You understand the nuances of managing client relationships and have a track record of coaching and developing team members to achieve their best. You are fluent in French, which is essential for this role, and you possess strong communication skills that enable you to build rapport with both your team and clients. You are data-driven, using performance metrics to guide your team's success and make informed decisions. You thrive in a collaborative environment and are passionate about fostering a positive team culture.
As the Account Management Team Lead, you will oversee a team of 10-15 Account Managers, guiding them to deliver exceptional service to our SMB clients. You will be responsible for the recruitment, training, and development of your team, ensuring they have the skills and knowledge to excel in their roles. You will establish a performance management framework to monitor team output and set targets that align with company goals. Regular one-on-one meetings and bi-annual reviews will be part of your routine to identify development needs and construct tailored development plans. You will also partner with the Head of Account Management EU to strategize on improving the onboarding experience for new clients and enhancing overall team performance.
Deliveroo offers a hybrid working model, allowing you to work from home two days a week while also having access to our main office in Manchester. We believe in creating a diverse and inclusive workplace where everyone can thrive. You will be part of a fast-growing startup in the food delivery space, with opportunities for professional growth and development. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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