Manager, Customer Success Acceleration, gTech Ads, GCS (English, Korean)

Who you are

You have a Bachelor's degree or equivalent practical experience, along with 11 years of experience developing relationships with customers in the digital media or digital marketing/advertising solutions space. Your background includes at least 4 years of experience leading, mentoring, and developing teams, showcasing your ability to communicate fluently in both English and Korean to support client relationship management in this region. You possess a Master's degree in Marketing, Technology, or equivalent practical experience, which enhances your understanding of media industry issues and Google's forward-looking strategies within the marketplace. Your familiarity with offline media, brand lift, marketing measurement, and attribution techniques, as well as Google advertising products, sets you apart as a creative and performance-minded thinker. You demonstrate excellent business judgment, strategic problem-solving, and written/verbal communication skills, using data to drive strategy and business action while making presentations to C-level/executive audiences.

Desirable

You have experience collaborating with multiple stakeholders across organizational boundaries to influence teams with similar objectives, aligning resources and direction effectively. Your understanding of the media industry and its challenges allows you to advance Google's strategies in a competitive marketplace.

What you'll do

In this role, you will deliver account-level excellence and maximize advertiser Return on Investment (ROI) across lead generation, e-commerce, and multi-channel segments, focusing on long-term customer lifetime value. You will achieve quarterly performance goals and market-level growth objectives by mobilizing teams to problem-solve complex business issues and execute high-impact marketing solutions. Your responsibilities will include developing and maintaining strong relationships with clients, ensuring their needs are met while aligning with Google's strategic goals. You will lead initiatives that drive customer success, leveraging your expertise in Google Ads and analytics to provide insights that enhance campaign performance. You will also mentor and develop your team, fostering a culture of collaboration and continuous improvement.

What we offer

At Google, we create products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally, and we offer a dynamic work environment where you can thrive. You will have the opportunity to work with cutting-edge technology and innovative solutions that impact the advertising landscape. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of digital marketing and making a meaningful impact in the industry.