Experience Strategist

Who you are

You are a strategically minded individual with a passion for building customer experiences and CRM journeys for world-class brands. With some experience working in marketing, advertising, customer experience, and/or CRM, you have a talent for sparking fresh ideas and a genuine interest in interesting brands. You understand the importance of leveraging data, creativity, and technology to foster client growth and create personalized marketing solutions.

Your background includes a strong understanding of customer needs and behaviors, allowing you to craft strategies that resonate with diverse audiences. You thrive in collaborative environments and enjoy working alongside teams of creatives, technologists, and strategists to deliver impactful marketing solutions. You are committed to fostering an inclusive workplace that emphasizes personal well-being and individuality.

Desirable

Experience in precision marketing or data-driven strategies is a plus, as is familiarity with CRM tools and customer journey mapping. You are open to learning and adapting to new technologies and methodologies that enhance customer engagement and brand loyalty.

What you'll do

In this role, you will have the unique opportunity to work alongside an award-winning Experience Strategy team at RAPP. You will be responsible for developing and implementing customer experience strategies that drive engagement and growth for our clients. This includes analyzing customer data to identify insights and trends that inform your strategies, as well as collaborating with cross-functional teams to ensure the successful execution of marketing initiatives.

You will play a key role in creating value from personal brand experiences by focusing on connected data, content, and decision-making. Your ability to understand what customers want and how to deliver it will be crucial in activating authentic customer connections for our clients. You will also contribute to brainstorming sessions and strategy workshops, helping to generate innovative ideas that align with client objectives.

What we offer

At RAPP, you will be part of a global, next-generation precision marketing agency that values creativity and empathy. We offer a collaborative work environment where your ideas are encouraged and valued. You will have access to professional development opportunities and the chance to work with a diverse team of experts in various fields. Our commitment to fostering an inclusive workplace means that you will be supported in your personal and professional growth, allowing you to thrive in your role and make a meaningful impact on our clients' success.