Starlink Enterprise Account Manager, Cellular Backhaul

Who you are

You have a proven track record in account management, ideally with experience in the telecommunications or technology sectors. You thrive on building strong relationships with enterprise customers and have a knack for understanding their needs and expectations. Your passion for customer satisfaction drives you to go above and beyond to ensure clients are happy and engaged with the services provided. You are detail-oriented and possess excellent communication skills, allowing you to effectively convey customer feedback and advocate for their needs within the organization. You are a proactive problem solver, capable of addressing issues swiftly and efficiently to maintain customer trust and satisfaction.

Desirable

Experience working with mobile network operators or in a similar technical environment would be a significant advantage. Familiarity with broadband technologies and the ability to understand complex technical solutions will help you excel in this role. You are comfortable navigating the challenges that come with managing enterprise accounts and are eager to learn and adapt to new processes and technologies.

What you'll do

As the Starlink Enterprise Account Manager for Cellular Backhaul, you will serve as the primary point of contact for a portfolio of enterprise customers. Your responsibilities will include managing the onboarding process, ensuring that all contract terms are fulfilled, and maintaining long-term relationships with clients. You will closely support and manage cellular backhaul customers, working to define and standardize processes that enable custom solutions to scale across the business. Your role will involve delivering exceptional customer service, including the efficient acknowledgment and resolution of issues that may arise. You will build strong relationships with customers to identify their requirements and manage their expectations effectively. Additionally, you will collect and communicate customer feedback internally to help improve services and processes.

What we offer

At SpaceX, you will be part of a mission-driven team dedicated to revolutionizing internet access through innovative satellite technology. We offer a collaborative work environment where your contributions will directly impact the success of our enterprise customers. You will have opportunities for professional growth and development as you work alongside talented individuals who share your commitment to excellence. Join us in our mission to connect the world with low-latency broadband internet and help shape the future of connectivity.