Staff Software Engineer, Community Support Engineering

Who you are

You are a highly skilled engineer with a strong background in software development and a passion for improving user experiences. With experience in leading technical projects, you understand the importance of collaboration and communication within diverse teams. You are committed to making a difference through your work and are eager to contribute to the success of Airbnb's Community Support platform.

You have a proven track record of working on complex engineering challenges and are comfortable taking the lead on projects. Your technical expertise allows you to guide your team effectively, ensuring that the solutions you develop are robust and scalable. You thrive in environments where you can mentor others and share your knowledge to foster growth within your team.

Desirable

Experience in community support or customer service technology is a plus, as is familiarity with data platforms and case management systems. You are adaptable and open to learning new technologies that can enhance the capabilities of the Community Support Engineering team.

What you'll do

As a Staff Software Engineer at Airbnb, you will lead a team of talented engineers focused on enhancing the Community Support experience for both guests and hosts. You will be responsible for the technical direction of projects that improve the architecture and solutions powering the Community Support platform. Your role will involve collaborating with global technical leaders to build and evolve the engineering foundations that support critical functionalities such as routing and data management.

You will oversee the execution of projects, ensuring that your team meets deadlines while maintaining high-quality standards. Your leadership will be crucial in guiding the team through challenges and helping them develop their skills. You will also engage with stakeholders to understand their needs and translate them into actionable engineering tasks.

In addition to project leadership, you will contribute to the technical strategy of the Community Support Engineering team. This includes evaluating new technologies and methodologies that can enhance the team's efficiency and effectiveness. You will play a key role in fostering a culture of innovation and continuous improvement within your team.

What we offer

Airbnb offers a collaborative work environment where you can make a significant impact on the user experience. You will have the opportunity to work with a diverse team of engineers and contribute to projects that are essential to the company's success. We value inclusion and encourage individuals from all backgrounds to apply, as we believe that diverse perspectives lead to better solutions.

In this role, you will have access to professional development opportunities that will help you grow your skills and advance your career. We are committed to supporting our employees' growth and providing them with the resources they need to succeed. Join us at Airbnb and be part of a team that is dedicated to creating memorable experiences for our guests and hosts.