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Home›Jobs›Trading212›Customer Experience Specialist
Trading212

About Trading212

Investing made easy and commission-free

👥 501-1000 employees📍 City of London, London, UK💰 $29.2m⭐ 4.4
FintechB2CInvestingTradingeCommerce

Key Highlights

  • Commission-free trading platform with over 500,000 users
  • Based in City of London, UK
  • $29.2 million in funding to date
  • Offers investment tools for ISAs, CFDs, and commodities

Trading212 is a fintech company based in the City of London, UK, that offers a commission-free trading and investment platform. With over 500 employees, Trading212 enables users to invest in whole or fractional stocks starting from just £1, without any trading commissions. The platform also provides...

🎁 Benefits

Employees enjoy premium health insurance, a sports and wellness package, regular office massages, catered food, and a stocked kitchen. The company als...

🌟 Culture

Trading212 fosters a culture of financial accessibility, empowering individuals to invest without the barriers typically associated with stock trading...

🌐 WebsiteAll 43 jobs →
Trading212

Customer Experience Specialist

Trading212 • Sofia

Posted 1 month agoEntry-LevelCustomer support📍 Sofia
Apply Now →

Skills & Technologies

Customer-orientated approachGood time managementMultitasking skillsWillingness to learnAdaptiveness

Job Description

Our mission is to enable everyone to build wealth

We reinvent how trading and investing work by creating exceptional products people love.

Fostering a culture of excellence and high velocity is the key to our success.

Тoday, we serve over 4.5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.

The role

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service. 

Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.
  

The skills and abilities you need

  • Proficiency in English (C1 or above)

  • Customer-orientated approach

  • Good time management and multitasking skills

  • Willingness to learn and develop

  • Adaptiveness to a rapidly changing environment

 

Bonus points

  • Previous experience in customer service

  • Understanding of the stock market and the fintech industry

  • Fluency in another language

  

What you'll do

  • Communicate with clients in English/Bulgarian

  • Deal with incoming inquiries via chat and email

  • Help clients get acquainted with our app

  • Troubleshoot account-related issues

  • Channel client’s feedback

  • Working on a 24/7 schedule, organized in shifts

 

What we offer

  • Comprehensive training program to adapt to the insights of the business

  • Upskill trainings throughout your career

  • Full appreciation of your talent and ideas

  • Generous remuneration package

  • Excellent social benefits, including 25 days off, a sports card and private health insurance

Are you ready to accelerate your career with us? We'd love to hear from you!

We thank all applicants, but only candidates selected for an interview will be contacted.

All personal data of applicants is protected by the law and will be treated with strict confidentiality.

Interested in this role?

Apply now or save it for later. Get alerts for similar jobs at Trading212.

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