Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is seeking a Customer Operations professional to enhance customer experience and support for Coupang Eats Services. You'll be involved in customer service planning, quality improvement, and issue resolution. This role requires a minimum of 2-5 years of relevant experience in customer service or related fields.
You have a strong background in customer service, with at least 5 years of experience in the field or a related industry. Your expertise includes developing customer service standard operating procedures and analyzing weaknesses to improve service quality. You are a graduate of a four-year university and are comfortable with a flexible work schedule, including weekends. You possess a customer-centric mindset and excellent communication skills, allowing you to engage effectively with customers and partners. You are proactive and adaptable, always seeking to identify and solve problems independently.
In this role, you will be responsible for establishing customer service procedures and guidelines to ensure a consistent and high-quality customer experience. You will analyze customer interactions to identify areas for improvement and develop actionable plans to enhance service quality. Additionally, you will manage knowledge management systems to ensure that customer service representatives have access to the information they need. You will also handle critical issues and escalations, working closely with various stakeholders to resolve complaints and improve processes. Your role will involve conducting quality assurance assessments and analyzing customer satisfaction metrics to drive continuous improvement in service delivery.
Coupang Eats Services provides a dynamic work environment where you can contribute to innovative solutions in the delivery service sector. You will be part of a team that values collaboration and strives to deliver exceptional service to customers, store owners, and delivery partners. We offer competitive compensation and opportunities for professional growth within the company. Join us in shaping the future of customer service in the e-commerce and food delivery industry.
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