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Home›Jobs›Plaid›Experienced Engineering Manager - Customer Growth & Experience
Plaid

About Plaid

Empowering financial freedom through seamless APIs

🏢 Tech, Finance, Financial Services👥 1001+ employees📅 Founded 2013📍 SoMa, San Francisco, CA💰 $1.3b⭐ 4.1
FintechB2BBankingInternal toolsSaaSAPI

Key Highlights

  • Headquartered in SoMa, San Francisco, CA
  • Over 12,000 financial institution integrations
  • Serves 25% of North Americans with bank accounts
  • $1.3 billion raised in Series D funding

Plaid is a leading fintech company headquartered in SoMa, San Francisco, CA, specializing in APIs that connect consumers with their financial institutions. With over 12,000 integrations across the US, Canada, the UK, and Europe, Plaid serves hundreds of applications like Venmo, Robinhood, and Coinba...

🎁 Benefits

Plaid offers comprehensive benefits including medical, dental, and life insurance, along with equity for full-time employees. Employees enjoy a monthl...

🌟 Culture

Plaid fosters a culture focused on empowering employees with ownership and flexibility. The company prioritizes innovation in fintech infrastructure, ...

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Plaid

Experienced Engineering Manager - Customer Growth & Experience

Plaid • San Francisco

Posted 3 months ago🏛️ On-SiteSeniorEngineering manager📍 San francisco💰 USD264,000 - USD400,000 / year
Apply Now →

Job Description

The Customer Growth and Experience (CGX) org's mission is to accelerate customer velocity and create delightful experiences at the most pivotal stages of our customers’ journeys with Plaid.

We achieve this in three ways:

1/ Driving revenue acquisition, accelerating customer launch and activation, and scaling usage.
2/ Increasing the operating efficiency of our GTM and GTM supporting teams (NBs, AEs, AMs, Support, Implementation, TAMs, Customer Oversight, Finance, and Commercial).
3/ Enhancing the developer experience and the experience of all emerging dashboard personas.

You will lead an engineering organization of 35+ people spread across teams focused on growth, developer relations, developer experience (including Plaid's public API and external MCP servers), customer onboarding, the developer dashboard, and billing.

Interested in this role?

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