Empowering renters with flexible payment solutions
Flex is a mobile application designed to provide renters with flexible payment options for their rent, allowing users to reschedule payments and protect their funds with Overdraft Protection. Headquartered in Midtown Manhattan, New York, Flex has raised $225.1 million in Series B funding and serves ...
Flex offers a range of benefits including unlimited paid time off, 100% company-paid medical, dental, and vision coverage, and a 401(k) plan with comp...
Flex fosters a culture focused on financial empowerment and flexibility for renters, emphasizing the importance of addressing the challenges of monthl...
Flex • New York, New York, United States; San Francisco, California, United States
Flex is seeking a Senior Manager, Lifecycle Marketing to lead their CRM program and enhance customer experiences. This role requires strategic vision and hands-on execution to drive business growth in the FinTech sector.
You have over 5 years of experience in lifecycle marketing, with a proven track record of driving customer engagement and retention strategies. Your background in CRM management equips you with the skills to define and implement effective communication strategies that resonate with customers. You are both a strategic thinker and a hands-on executor, comfortable rolling up your sleeves to get into the details of project management. Your leadership style fosters collaboration and innovation, enabling your team to thrive in a fast-paced environment. You understand the importance of data-driven decision-making and are adept at using analytics to inform your marketing strategies. You are passionate about enhancing customer experiences and are committed to empowering users through personalized interactions.
In this role, you will define and lead the CRM strategy for Flex, ensuring that all transactional and lifecycle communications are aligned with business objectives. You will oversee the development of personalized customer journeys, leveraging technology and tools to create scalable solutions. Your responsibilities will include managing projects from inception to completion, ensuring that customer communications are seamless and effective. You will collaborate closely with cross-functional teams to enhance the customer experience and drive retention. As a key leader, you will champion the tech and tooling needed to support your CRM initiatives, ensuring that they are integrated into the broader marketing strategy. You will also analyze customer data to identify trends and opportunities for improvement, continuously refining your approach to meet the evolving needs of users. Your role will be pivotal in scaling Flex's offerings as the company expands into new products and verticals.
Flex provides a competitive benefits package that includes medical, dental, and vision coverage from day one. Employees can participate in a 401(k) plan with company matching starting in 2026. We offer unlimited paid time off along with 13 company-paid holidays, parental leave, and a Flex Cares Program. For full-time non-US employees, we provide competitive compensation and company equity, along with unlimited PTO. Join us in our mission to transform the rent payment experience and empower renters with flexibility over their finances.
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