Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Taipei, Taiwan
Coupang is hiring a Director of Product Data Analytics - CX to provide insights that enhance customer experience. You'll work with Python, R, and Git to analyze vast amounts of data. This role requires a strong background in e-commerce analytics and a master's degree in a relevant field.
You have a strong background in product analytics, with a focus on customer experience — your experience includes analyzing complex datasets to derive actionable insights that drive business decisions. You are proficient in Python and R, and you are comfortable using version control systems like Git. Your educational background includes a master's degree in statistics, engineering, or a related field, which has equipped you with the analytical skills necessary for this role. You have a keen understanding of e-commerce and customer behavior, allowing you to interpret data logs effectively. Strong English communication skills, both verbal and written, are a plus, enabling you to present findings clearly to stakeholders.
In this role, you will be responsible for creating and providing reports that aid management in ensuring a top-notch customer experience. You will collect and analyze tens of billions of data points generated by millions of customers using Coupang’s services. Your insights will help answer complex business questions and enhance the understanding of customer behavior. You will collaborate with cross-functional teams to identify key metrics and develop strategies that improve customer satisfaction. Additionally, you will stay updated on modern data tools and methodologies, continuously seeking to enhance your analytical capabilities. Your role will also involve mentoring junior analysts and fostering a culture of data-driven decision-making within the organization.
Coupang offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge data tools and technologies, contributing to the growth of one of the fastest-growing retail companies. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us to make a significant impact in the commerce industry and help shape the future of customer experience.
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