Empowering organizations to manage Microsoft 365 data securely
AvePoint is the largest independent software vendor of SaaS solutions for Microsoft 365, specializing in data migration, management, and protection. Headquartered in Jersey City, New Jersey, AvePoint serves over 16,000 customers globally, including organizations like the United Nations and the U.S. ...
AvePoint offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and a comprehensive health benefits package....
AvePoint fosters a culture of innovation and collaboration, emphasizing a strong commitment to customer success and employee well-being. The company v...
AvePoint • Singapore
Job Summary
The candidate will play a key role in automating production operations, ensuring seamless integration with the daily
monitoring operations of the Agency’s IT systems.
Key Responsibilities
• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities
to sharpen Production stability, stakeholders experience and overall service quality.
• Identifying opportunities for automation within production processes to streamline operations and reduce manual
intervention.
• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and
chairing all investigation activities.
• Being accountable for resolving the incident with workaround or permanent solution.
• Participate in troubleshooting system and network connectivity problems before escalation.
• Monitoring production metrics and performance indicators to ensure targets are met.
• Ensuring compliance with safety and regulatory standards in production.
• Other ad-hoc duties as instructed.
What we are looking for
• Strong analytical skills: The ability to analyse production processes and identify areas for improvement and
optimisation.
• Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance
operation efficiency.
• Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to
enhance operational efficiency.
• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and
fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.
• Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.
• Able to work shift duties. o The shift hours are as follow:
▪ 1st shift - 7:00 am to 3:00 pm
▪ 2nd shift - 2:45 pm to 10:30 pm
▪ 3rd shift - 10:15 pm to 07:15 am
o The 8-day rotational shift pattern is as below:
▪ Two days 1st shift, followed by
▪ Two days 2nd shift, followed by ▪ Two days 3rd shift, followed
by ▪ Two off days.
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