Senior Salesforce Manager, CRM Systems

Who you are

You have 5+ years of experience managing Salesforce systems, demonstrating a deep understanding of CRM processes and best practices. Your expertise includes designing and implementing Salesforce solutions that drive efficiency and improve data integrity across various business functions. You are skilled in leading teams and collaborating with cross-functional stakeholders to ensure that the Salesforce platform meets the evolving needs of the organization.

You possess strong problem-solving abilities, particularly in areas related to quoting, pricing, and order management. Your analytical mindset allows you to identify opportunities for improvement and implement effective solutions that enhance the user experience. You are also familiar with integrating Salesforce with other systems to streamline operations and improve data flow.

You thrive in a fast-paced environment and are comfortable working remotely, leveraging your communication skills to engage with team members and stakeholders across different locations. You are committed to continuous learning and staying updated on the latest Salesforce features and industry trends, ensuring that your team remains at the forefront of CRM innovation.

Desirable

Experience with AI integration in CRM systems is a plus, as GitLab emphasizes the use of AI to enhance productivity. Familiarity with DevSecOps principles and how they relate to CRM systems will also be beneficial in this role.

What you'll do

As the Senior Salesforce Manager, you will lead the CRM Systems team in designing, building, and evolving GitLab's Salesforce platform. Your primary responsibility will be to ensure that the Salesforce system supports the sales, finance, and operations workflows effectively. You will collaborate closely with various departments to understand their needs and translate them into actionable Salesforce solutions.

You will oversee the implementation of new features and enhancements, ensuring that they align with business objectives and improve overall efficiency. This includes managing the quoting and pricing processes, as well as ensuring data integrity across the platform. You will also be responsible for training and mentoring team members, fostering a culture of continuous improvement and knowledge sharing.

In this role, you will analyze system performance and user feedback to identify areas for enhancement. You will work with stakeholders to prioritize feature requests and manage the development roadmap for the Salesforce platform. Your leadership will be crucial in driving the successful adoption of Salesforce across the organization, ensuring that all users are equipped to leverage the system effectively.

What we offer

GitLab offers a collaborative and inclusive work environment where every voice is valued. You will have the opportunity to work with industry leaders and contribute to innovative projects that transform how software is developed. The company promotes a high-performance culture driven by its core values, encouraging team members to reach their full potential.

As a remote-first company, GitLab provides flexibility in work arrangements, allowing you to balance your professional and personal life effectively. You will also have access to continuous learning opportunities, enabling you to stay ahead in your field and enhance your skills.

Join GitLab and co-create the future of software development with a team that embraces AI as a core productivity multiplier. Your contributions will have a significant impact on the company's success and the way teams collaborate across the globe.