[쿠팡이츠서비스] CS 민원 대응 담당자(Incident Management)

Who you are

You have over 4 years of experience in customer service and incident management, demonstrating your ability to handle customer inquiries effectively. You possess a strong background in problem-solving related to business issues and have experience in public relations. Your skills in developing rapid response strategies and on-site responses are well-honed, allowing you to address critical issues efficiently. You are capable of analyzing business risks from a legal and public relations perspective, ensuring that all aspects of customer interactions are managed appropriately. You are flexible with your schedule, including the ability to work weekends as needed. Experience in retail, e-commerce, or logistics is a plus, as is the ability to make quick decisions and work at a fast pace. Your communication and planning skills are exceptional, enabling you to resolve disputes effectively. You also have experience in data analysis and service planning, which enhances your ability to contribute to the team.

What you'll do

In this role, you will be responsible for responding to internal and external customer inquiries and establishing measures to prevent recurrence of issues. You will analyze and address critical issues within Coupang Eats Services, ensuring that all problems are resolved promptly. Your role will involve managing policies related to critical issues and abuse, as well as monitoring and managing service risks for customers, merchants, and delivery partners. You will establish processes to prevent business risks and manage changes to these policies as necessary. Additionally, you will develop and implement dispute resolution policies between customers, merchants, and delivery partners, ensuring that all parties receive fair treatment. Your work will be crucial in maintaining the high standards of service that Coupang Eats Services is known for.

What we offer

Coupang Eats Services offers a dynamic work environment where you can contribute to innovative solutions in the delivery service sector. You will be part of a team that values collaboration and strives to enhance customer experiences. The company provides opportunities for professional growth and development, ensuring that you can advance your career while making a significant impact on the business. You will also enjoy a supportive workplace culture that encourages open communication and teamwork, allowing you to thrive in your role.