Senior Product Engineer, AI

Who you are

You have a strong background in AI technologies and a passion for enhancing customer experiences through innovative solutions. With several years of experience in product engineering, you understand the intricacies of developing AI-driven applications that can transform customer service. You thrive in collaborative environments and are eager to contribute to a team that values speed and creativity.

Your technical expertise allows you to navigate complex challenges in AI development, and you are comfortable working with various tools and frameworks that support AI initiatives. You are driven by results and are committed to delivering high-quality products that meet customer needs. You believe in the power of AI to revolutionize customer interactions and are excited about the opportunity to be part of a pioneering team in Berlin.

Desirable

Experience with customer service platforms or AI applications is a plus. Familiarity with data analysis and machine learning concepts will help you excel in this role. You are open to learning new technologies and methodologies that can enhance your contributions to the team.

What you'll do

As a Senior Product Engineer at Intercom, you will play a crucial role in developing AI solutions that enhance customer service experiences. You will collaborate with cross-functional teams to design and implement features that leverage AI capabilities, ensuring that our products meet the highest standards of quality and performance. Your work will directly impact how businesses interact with their customers, making it essential to understand user needs and expectations.

You will be involved in the entire product development lifecycle, from ideation to deployment, and will work closely with product managers and designers to create user-friendly interfaces that integrate seamlessly with our AI solutions. Your ability to analyze data and gather insights will inform your decisions and help shape the direction of our AI initiatives.

You will also have the opportunity to mentor junior engineers, sharing your knowledge and expertise to help them grow in their careers. Your contributions will be vital in establishing Intercom as a leader in AI-driven customer service solutions, and you will be part of a team that is passionate about pushing boundaries and delivering exceptional value to our customers.

What we offer

Intercom provides a dynamic work environment where innovation is encouraged, and your contributions are valued. You will be part of a diverse team that is committed to building the best customer service solutions in the market. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in Berlin and be part of a mission-driven company that is transforming customer experiences through AI technology.