The customer engagement platform that drives connections
Braze is a leading customer engagement platform headquartered in Rose Hill, New York, NY. With over 1,000 employees, Braze has raised $182.7 million in funding through Series D rounds, serving clients like Heineken and Domino's. The platform enables brands to create personalized messaging experience...
Braze offers a flexible vacation policy, equal paid family services including fertility benefits and parental leave, and retirement planning with matc...
Braze fosters a culture focused on building strong customer relationships through technology. The company emphasizes innovation in mobile engagement, ...
Braze is seeking an Account Manager for their SMB team to drive commercial growth and customer retention. You'll manage a portfolio of key customers and collaborate cross-functionally to unlock the full value of Braze. This role requires strong strategic partnership skills and a focus on measurable outcomes.
You are an experienced Account Manager with a proven track record in managing customer relationships and driving growth. You thrive in a collaborative environment and are passionate about helping customers achieve their goals. You understand the importance of accountability and are eager to contribute to a team that values high standards and teamwork. You possess strong communication skills and are comfortable engaging with stakeholders at all levels. You are adaptable and open to new perspectives, which allows you to navigate challenges effectively. You are driven by results and have a bias toward action, always looking for ways to improve customer engagement and satisfaction.
In this role, you will own a portfolio of key SMB customers, focusing on driving upsell, cross-sell, and renewals. You will act as a strategic commercial partner, helping customers unlock the full value of Braze through insight-led engagement. You will collaborate with cross-functional teams to ensure that customer needs are met and that they receive the support necessary to succeed. Your responsibilities will include analyzing customer data to identify opportunities for growth, developing tailored strategies to enhance customer loyalty, and ensuring that customers are satisfied with their experience. You will also be responsible for tracking key performance metrics and reporting on the success of your initiatives. Your impact will directly contribute to revenue expansion and long-term customer success.
At Braze, you will be part of a vibrant and supportive culture that values teamwork and personal growth. We offer a dynamic work environment where you can thrive and make a real impact. You will have the opportunity to work with a talented team that is passionate about what they do. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our success. Join us and help shape the future of customer engagement.
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