Smart spending solutions for modern teams
Pleo, headquartered in København N, is a leading fintech company that provides smart company cards designed to simplify employee spending and streamline bookkeeping. Founded in 2015, Pleo has raised $431.1 million in funding, achieving unicorn status after a $150 million Series C round in 2021. With...
Employees receive their own Pleo card to eliminate out-of-pocket spending, along with 25 days of holiday plus local public holidays. The company offer...
Pleo fosters a culture focused on efficiency and trust, eliminating the hassle of expense reports and empowering employees with smart spending solutio...
Pleo • Lisbon
Pleo is seeking a Customer Success Manager to enhance customer journeys and drive adoption for their spend management solutions. You'll work closely with a portfolio of customers to deliver measurable outcomes. This role requires a strong focus on customer needs and problem-solving skills.
You have a strong background in customer success or account management, ideally with experience in SaaS or financial technology. You excel at understanding customer needs and translating them into actionable solutions. Your communication skills are top-notch, allowing you to build strong relationships with clients and internal teams alike. You are data-driven and enjoy using metrics to guide your decisions and strategies. You thrive in a collaborative environment and are excited about optimizing customer journeys. You are adaptable and open to challenges, always aiming to improve processes and outcomes for your customers.
As a Customer Success Manager at Pleo, you will own a portfolio of customers, ensuring they derive maximum value from our spend management solutions. You will proactively engage with clients to drive adoption and usage of our products, identifying opportunities for upselling and cross-selling. You will analyze customer data to understand usage patterns and pain points, using this information to inform your strategies. You will collaborate closely with the Customer Experience team to develop and implement initiatives that enhance customer satisfaction and retention. You will conduct regular check-ins with customers to assess their needs and gather feedback, ensuring that their voices are heard in our product development process. You will also work with the sales team to ensure a smooth transition for new customers and provide them with the necessary resources to succeed.
At Pleo, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will have the chance to work in a dynamic environment where your contributions directly impact our customers and the success of our business. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.
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