Customer Success Manager - Top Accounts

Who you are

You have a proven track record in customer success management, ideally with experience in managing top-tier accounts. Your consultative approach allows you to engage customers effectively, ensuring they derive maximum value from the Asana platform. You possess excellent communication skills, enabling you to articulate customer needs and feedback to cross-functional teams. You are empathetic and customer-centric, always striving to understand and address the unique challenges faced by your clients. You thrive in a collaborative environment and are comfortable working with diverse teams across various functions. Your ability to build and nurture relationships at all levels of an organization is one of your key strengths.

Desirable

Experience in a SaaS environment is a plus, as is familiarity with project management tools. A background in technology or software solutions will help you understand the product deeply and convey its value to customers effectively. You are proactive in identifying opportunities for customer engagement and growth, and you are comfortable using data to drive decisions.

What you'll do

In this role, you will manage a portfolio of Asana's largest and most strategic customers, guiding them through the onboarding process and ensuring they adopt the platform widely across their organizations. You will serve as the trusted point of contact throughout the customer lifecycle, from initial deployment to ongoing value creation and renewal discussions. Your responsibilities will include developing tailored success plans for each customer, conducting regular check-ins to assess their satisfaction and progress, and identifying opportunities for upselling or cross-selling additional features. You will collaborate closely with the Product team to relay customer feedback and advocate for their needs, ensuring that Asana continues to evolve in ways that benefit users. You will also contribute to the development of best practices and resources that help customers maximize their use of Asana.

What we offer

Asana offers a supportive and inclusive work environment where you can thrive. You will have access to professional development opportunities and the chance to work with a talented team dedicated to making a positive impact through technology. The role is based in our New York office, with a hybrid work schedule that allows for flexibility. We believe in the importance of work-life balance and provide resources to help you succeed both personally and professionally. Join us in our mission to help teams collaborate more effectively and achieve their goals.