IT Support Specialist

We're looking for an IT Support Specialist who is reliable and proactive. In this role, you'll be the go-to person for all technical support needs, helping to simplify daily work for your colleagues. You'll handle everything from ticket triaging and troubleshooting to improving documentation and building scalable resources. As a key member of our team, you'll report directly to the IT Manager, Americas, and play a crucial role in ensuring the smooth operation of our technology environment.

The ideal candidate will have at least 5 years of hands-on experience in providing IT support, troubleshooting, and assisting end-users with a wide variety of technical issues.

This role is perfect for someone looking to continue growing their career in IT support while contributing to the overall success of our organization’s technology infrastructure. The whole IT department, composed of 9 people, is in charge of a wide range of tasks, including onboarding/off-boarding users, handling IT help desk tickets, managing Google Workspace, Microsoft 365, MDM, and EDR.

This is a position based in New York City.