Customer Service Representative - Japanese and English

Who you are

You are fluent in both Japanese and English, with excellent communication skills that allow you to engage effectively with a diverse range of customers. You have a customer-centric mindset and are passionate about providing exceptional service. You thrive in a dynamic environment and are open to feedback and change, embodying the core values of ownership and impact. You understand the importance of resolving disputes and complaints in a timely manner, ensuring that customers feel valued and heard. You are adaptable and can manage multiple communication channels, including chat, email, phone, and social media, to address customer queries.

What you'll do

In this role, you will engage with a variety of customers, both sellers and buyers, helping them navigate the unique marketplace that Catawiki offers. You will be responsible for resolving complex challenges and mediating disputes between customers, ensuring that both parties find a satisfactory solution. Your role is crucial in maintaining customer loyalty and satisfaction, as you will be the first point of contact for any issues that arise. You will utilize various communication channels to ensure that customer queries are addressed promptly and accurately. Your ability to empathize with customers and provide effective solutions will directly contribute to the growth of the business.

What we offer

Catawiki offers a vibrant and inclusive work environment where you can grow and develop your skills. You will be part of a diverse team that values collaboration and innovation. We encourage you to apply even if your past experience doesn’t align perfectly with every qualification in the job description, as we believe that passion and a willingness to learn are just as important. Join us on this exciting journey as we strive to become the world’s most popular destination for special objects.