Channel Operations Specialist

Who you are

You have experience in operations, ideally within a channel partner ecosystem, and understand the importance of fostering strong relationships with resellers and managed service providers. You are adept at resolving technical and process-related issues, ensuring operational efficiency, and driving excellence that contributes to revenue growth. Your ability to communicate effectively with partners and internal teams is crucial, as you will act as the primary technical point of contact.

You thrive in a collaborative environment and are passionate about supporting partners to achieve their goals. You understand the dynamics of a global distribution network and are committed to optimizing workflows that enhance partner satisfaction. Your analytical skills enable you to identify areas for improvement and implement solutions that streamline operations.

Desirable

Experience in data security, governance, or resilience is a plus, as is familiarity with platforms like Microsoft, Google, and Salesforce. You are comfortable working with diverse teams and are committed to creating an inclusive workplace where everyone can contribute their best.

What you'll do

In this role, you will ensure the smooth operation of AvePoint's global partner ecosystem by acting as the primary technical point of contact for partners. You will resolve technical and process-related issues, optimizing workflows to enhance operational efficiency. Your efforts will directly contribute to revenue growth by strengthening partner relationships and enabling effective collaboration across the distribution network.

You will work closely with resellers, managed service providers, and distributors to understand their needs and challenges. By providing timely support and solutions, you will help partners navigate technical hurdles and improve their operational processes. Your role will involve analyzing workflows, identifying bottlenecks, and implementing best practices to drive operational excellence.

Additionally, you will collaborate with internal teams to ensure that partner feedback is integrated into AvePoint's operations. Your insights will help shape the partner experience and contribute to the overall success of the channel partner program. You will also participate in training and onboarding sessions for new partners, ensuring they are equipped with the knowledge and resources needed to succeed.

What we offer

AvePoint is committed to investing in its people and fostering a culture of agility, passion, and teamwork. You will have the opportunity to craft your career and make a meaningful impact within the organization. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to empower organizations to collaborate with confidence and secure their critical data.