Global Logistics is a team of highly experienced logistics professionals, carrier specialists, and program managers focused on improving the speed, cost and reliability of Amazon's cross-border logistics capabilities. Leveraging the capabilities of world-class logistics providers and internal Amazon supply chain solutions, Global Logistics Services increases selection and lowers costs for our customers. Reporting to the Global Logistics APAC Lead, Cross-Border Transportation Specialist Asia-Pacific (APAC), will manage the cross-border movement of cargo from source countries across the Globe to Amazon Facilities in APAC region (Singapore and Australia). In this role, you will partner with regional, internal, and external stakeholders to execute daily inbound operations and improvement activities/projects, driving speed, accuracy, and efficiency. You will be the main point of contact for 3P service providers and internal Amazon stakeholders pertaining to cross-border cargo movements. We are looking for a candidate that has expertise of cross-border freight movements, effective written and verbal communication skills and a strong ability to deep dive problems effectively. The specialist will serve as a hub for Global Logistics, Internal and External Stakeholders in terms of communication and performance management. They will help the 3P service providers and Amazon stakeholders identify and prevent errors, own, and resolve escalations relating to the cargo movement, and provide a consistent understanding of proper process for the cross-border cargo inbound processes.
Key job responsibilities
This role will include the following:
• Manage Shipment Order-to-Arrival of Air/Ocean/Ground B2B import shipments from origin facilities across the Globe to Amazon Facilities in APAC.
• Manage Shipment Order-to-Arrival of Air/Ocean
• Stakeholder/Partner Communications
• Inquiry Management
• Escalation Management
• Reporting Creation and Distribution
• Kaizen activities/Project in operations
• Investigate causes of problems and collaborate with related partners to rectify them.
About the team
Global Logistics (GL) is a dynamic team of seasoned logistics professionals, carrier specialists, and program managers dedicated to enhancing Amazon's cross-border logistics. Our goal is to improve cost, speed, and reliability, enabling customers worldwide to access selections from any part of the globe. The APAC team manages import operations across countries: Australia (AU), Singapore (SG), Malaysia (MY), and China (CN) through comprehensive cross-border Business-to-Business programs.
We are seeking a Program Manager in Sydney, Australia to join us. This individual will be instrumental in refining the cost, speed, and quality of multiple sourced programs and managing Destination Operations. They will collaborate with Amazon stakeholders and third-party logistics (3PL) partners in and destination countries to develop capabilities, manage projects, and formulate and execute operational strategies.
If you are passionate about logistics and supply chain management and have a proven track record of driving operational excellence, we invite you to apply for the Program Manager role. This is a unique opportunity to contribute to Amazon’s global growth and make a significant impact on our logistics operations.
- Expertise in cross-border freight movements
- Effective written and verbal communication skills in English
- Strong problem-solving and analytical skills- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Excited about working in a diverse group and contributing to an inclusive culture
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
