Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is hiring a Marketplace Sales Manager to drive seller acquisition and growth management. You'll work closely with existing sellers to enhance their sales performance using Coupang's solutions. This role requires over 5 years of B2B sales experience and proficiency in CRM tools.
You have over 5 years of experience in account management or key account management, particularly in B2B sales. Your strong communication skills enable you to build and maintain trust-based relationships with sellers, ensuring their needs are met effectively. You are adept at negotiating contracts to maximize revenue and have a proven track record of forming strategic partnerships with key stakeholders. Your analytical skills allow you to assess core metrics such as sales and forecasts, providing insights that drive performance improvements. You are familiar with CRM tools like Salesforce and HubSpot, and you can manage multiple projects simultaneously with great attention to detail. Your negotiation, presentation, and documentation skills are exceptional, making you a strong advocate for your clients.
Experience with Salesforce and Genesys is a plus, as is a background in seller onboarding and management within the e-commerce sector. You possess the ability to manage multiple priorities effectively and communicate fluently in business-level English.
In this role, you will serve as the primary point of contact for customer account management, ensuring that sellers receive the support they need to thrive on the Coupang platform. You will build and maintain strong relationships with sellers, focusing on trust and collaboration. Your responsibilities will include negotiating contracts to maximize revenue and forming strategic partnerships with key accounts and stakeholders. You will provide tailored solutions to meet customer needs and achieve performance targets, sharing progress updates clearly with both internal and external parties. Additionally, you will identify upselling opportunities and areas for improvement among existing sellers, leveraging your analytical skills to report on key performance indicators.
Coupang offers a dynamic work environment where you can witness daily growth for yourself, your team, and the company. You will have the opportunity to drive innovation and initiatives that align with Coupang's mission to enhance customer experiences. Join us to be part of a rapidly growing e-commerce company that values entrepreneurial spirit and encourages employees to take bold actions to achieve results.
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