Amazon’s Customer Trust External Relations organization is looking for a Global Brand Engagement program manager. In this role, you will be an integral part of the team leading Amazon’s global brand protection efforts engaging with brand owners to ensure that customers can buy with confidence on Amazon. You will own relationships with intellectual property owners on issues such as product authenticity, product integrity, copyright and trademark, and other product quality issues. You will also have the opportunity to contribute to the development of policies, processes, and tools ensuring Amazon is a safe and trustworthy store. The ideal candidate possesses strong business judgment, analytical thinking, is comfortable managing multiple responsibilities within a fast-paced environment, and has demonstrated experience in developing and implementing brand protection strategies. Exceptional communication, solution-oriented and relationship-building are essential attributes to succeed in this role.
Key job responsibilities
In this position you will:
• Develop and maintain key relationships with external stakeholders including global brands and industry associations on product integrity issues.
• Work with global external stakeholders to develop strategies for tackling unique industry challenges.
• Develop policy recommendations to improve both reactive and proactive enforcement, maximize automation, and efficiency in resolving brand owner concerns, and identify and achieve measurable outcomes.
• Work closely across Amazon on processes and tools to identify threats to brands and to Amazon’s customers and sellers.
• Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive escalations.
• Liaise with internal business teams to address vendor concerns.
• Participate in conferences and external meetings focused on product integrity issues. This will include frequent domestic and international travel (~10%).
• Develop and deliver educational and training materials for both internal and external consumption.
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Proven working knowledge of IP protection legal and regulatory landscape.- Experience working cross functionally with tech and non-tech teams
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Recognized contributor within the IP and brand protection industry.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
