Professional Services Program Manager

Who you are

You have a proven track record in managing complex projects, ideally within the technology or customer service sectors. Your experience includes leading multi-customer deployment projects, where you have successfully navigated the challenges of scope, budget, and timelines. You are adept at building strong relationships with clients and stakeholders, ensuring their needs are met while delivering exceptional service. Your communication skills are top-notch, allowing you to convey project plans and updates clearly to both internal teams and external partners. You thrive in collaborative environments, working closely with cross-functional teams to drive alignment and achieve project goals. You are proactive in identifying risks and implementing effective mitigation strategies, always seeking opportunities to enhance customer satisfaction and deepen client relationships.

Desirable

Experience with cloud contact center solutions or AI technologies would be a significant advantage. Familiarity with project management tools and methodologies is also beneficial, as is a background in customer experience or service delivery. You are someone who values diversity and inclusion, contributing to a team culture that celebrates different perspectives and backgrounds.

What you'll do

In this role, you will lead the day-to-day operational and tactical aspects of multiple implementation projects. You will be responsible for ensuring that all projects are delivered on time, within scope, and within budget. This involves effective planning, resource allocation, and risk management. You will communicate regularly with internal staff and customer stakeholders, providing updates on project progress and addressing any concerns that arise. Collaboration is key, as you will work alongside other project managers and partners to ensure a streamlined implementation of all products. Your focus will be on enhancing the customer experience, identifying areas for improvement, and implementing strategies that foster strong client relationships. You will also be expected to document project processes and outcomes, contributing to the continuous improvement of Five9's service delivery.

What we offer

Five9 offers a supportive and inclusive work environment where you can thrive professionally. You will have the opportunity to work with a diverse team that values innovation and collaboration. The company is committed to your growth and development, providing resources and support to help you succeed in your role. As a remote position, you will enjoy the flexibility of working from anywhere in Canada while being part of a dynamic team that is dedicated to enhancing customer experiences through cutting-edge technology.