IT Support Analyst

Who you are

You are an IT Support Analyst with a strong commitment to providing exceptional technical support. You thrive in a collaborative environment and enjoy working closely with local employees to resolve their IT issues. Your hands-on approach ensures that you are always available to assist users in the Solihull office while also extending your support to remote users across EMEA. You understand the importance of reliable and secure end-user technology and are dedicated to maintaining efficient office systems.

You possess a foundational understanding of IT support processes and are eager to learn and grow in your role. You are comfortable working on-site five days a week, which allows you to build strong relationships with your colleagues and understand their technology needs better. Your proactive attitude and willingness to help others make you a valuable asset to the team.

Desirable

While specific technical skills are not mentioned, any experience with common IT support tools and systems would be beneficial. A background in customer service or previous IT support roles would also enhance your ability to succeed in this position.

What you'll do

As the IT Support Analyst, you will be the primary on-site IT presence for the Solihull office. Your main responsibility will be to deliver hands-on technical support to local employees, ensuring that their IT needs are met promptly and effectively. You will also provide remote support to users across the EMEA region, which requires strong communication skills and the ability to troubleshoot issues from a distance.

You will partner closely with the global IT team to ensure that all end-user technology and office systems are reliable, secure, and efficient. This collaboration will involve sharing insights and feedback from local users to help improve overall IT services. You will be responsible for diagnosing and resolving hardware and software issues, setting up new equipment, and assisting with IT-related inquiries.

In addition to technical support, you will play a key role in maintaining a positive work environment by fostering strong relationships with employees. Your approachable demeanor and willingness to assist will help create a culture of collaboration and support within the office. You will also have opportunities to participate in training and development initiatives to enhance your skills and knowledge in IT support.

What we offer

SugarCRM values work/life balance and flexibility for its employees. You will be part of a diverse team that is committed to helping customers succeed and building a culture that promotes personal and professional growth. As an IT Support Analyst, you will have the chance to contribute to a company recognized as a Great Place to Work. You will also benefit from a supportive work environment that encourages collaboration and innovation, allowing you to thrive in your career.

We encourage you to apply even if your experience doesn't match every requirement. Your enthusiasm for IT support and dedication to helping others will be key to your success in this role.