At Amazon, we are committed to being the safest place to work in the world, the best employer, and the most customer-centric company. To get there, we need exceptionally talented and empathetic people who are passionate about making each day better for all employees — and you will play a crucial role in this journey! Our People eXperience & Technology (PXT - Human Resources) professionals care deeply about the employee experience and support employees and leaders in focusing on people through engagement, technology, and innovation.
Key job responsibilities
In this position, you will be responsible for the entire PXT (People eXperience and Technology - Human Resources) agenda in an Amazon logistics warehouse located in São João de Meriti - RJ. The generalist role in HR will involve managing the mobilization/demobilization of workforce in different hiring formats, internal communication and employee engagement, leadership development at supervisor to manager levels, general coordination of labor and employee relations issues, consolidation and reporting of metrics (absenteeism, attrition, operational vacancy fill rates), indirect coordination of chartered transportation and restaurant, continuous improvement plans for employee experience, Diversity and Inclusion programs, among others.
A day in the life
As an HRBP of a "Fulfillment Center - FC", no two days are alike, but a typical day will likely include the following responsibilities:
- Work with a team of HR Assistants to create the best experience for employees.
- Lead the reporting and analysis of Human Resources metrics and goals ("attendance", "attrition", "fill-rate", delving into root cause analyses and improvement plans).
- Participate in "Daily Dive Deep – DDD" meetings along with the Operations team and other support areas.
- Co-lead workforce planning meetings, execution of mobilization and demobilization of personnel contingent.
- Conduct "Gemba" and monitor operational processes, as well as the work environment and people's needs, on the "shop-floor".
- Monitor the environment from a labor and employee relations perspective, identifying trends and risks.
- Participate in Brazil PXT Operations team meetings, reporting metrics and indicators of your operation.
- Lead PXT and multidisciplinary projects that go beyond your work unit.
- Promote and model an inclusive environment for all employees through specific programs, local initiatives, and affinity groups.
- Serve as the first point of escalation for employee concerns.
- Support employee inquiries and situations with discretion and experience, along with routine standard work on employee onboarding, performance management, engagement processes, and benefits services.
- Train, develop, and support leadership through decision-making.
- Collaborate with various levels of the organization, from frontline employees to senior leaders.
- Influence and guide partners to prioritize employee experience and customer obsession.
About the team
We could be a great match if you:
Are excited to work in a fast-paced and team-oriented environment.
Are enthusiastic about working in a production environment (logistics warehouse) engaging our teams, training our leaders, and creating the best place in the world to work.
Are excited about generalist positions where each day you will deal with various Human Resources topics.
Are enthusiastic about flexing your routine when necessary, making room to occasionally work night shifts or weekends, in an operation that runs 24/7 every day of the year.Completed Bachelors Degree
Experience in generalist Human Resources subsystems.
Experience in supporting massive and operational customer groups (factories, warehouses, call centers, etc).
Fluent Portuguese and advanced English (reads and writes easily and fluently, understands ~85% when listening and can provide quick and objective answers).
Knowledge of Microsoft Office, especially Excel at an intermediate level (VLOOKUP and pivot tables); BI tools will be a differential.
Must be willing to work 100% on-site at the FC in São João de Meriti-RJ, with flexibility in hours and days, especially during peak periods or promotions (Prime Day, Black Friday).
Experience in HR for factory/manufacturing, transportation company, distribution center, or logistics.
Masters Degree
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
