Strategic Customer Success Manager

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.

From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.

Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.

As a Strategic Customer Success Manager, you’ll sit at the center of some of our most complex, highest-impact customer relationships.

You’ll partner with Fortune 500 and high-growth enterprise customers to drive real adoption, measurable business outcomes, and long-term value from their data and AI initiatives.

If you get energy from working with executive stakeholders, translating technical platforms into business impact, and helping customers actually change how they work with data, this one’s for you.

Impact & Purpose

• Lead the Metadata Charge: Guide data teams toward better collaboration, trust, and governance as part of the Active Metadata Management movement.

• Partner with Industry Titans: Serve as a trusted advisor to Atlan’s customers, including Fortune 500 enterprises and high-growth innovators.

• Deliver Measurable Results: Drive clear ROI by helping customers unlock value from their data through adoption, alignment, and outcomes, not just usage.

• Shape the Future: Bring the voice of the customer into Atlan. Influence product direction, GTM strategy, and how we scale Customer Success.

Your mission at Atlan

• Trusted Advisor: Deeply understand your customers’ business goals and data challenges, then design a clear path to value using Atlan.

• Relationship Maestro: Build and maintain strong relationships with CDOs, CIOs, Heads of Data, Analytics leaders, and hands-on practitioners across the org.

• Success Champion: Own the customer journey end to end, from onboarding and adoption through renewals and expansion, driving long-term success.

• Data Hero Evangelist: Capture and share customer wins, helping elevate Atlan’s impact across the global data community.

What makes you a match for us?

• Deep Expertise: 7+ years of professional experience, with 3–5+ years in Customer Success, Consulting, or a closely adjacent, customer-facing role.

• Passionate Advocate: You care deeply about helping customers succeed and believe in the power of data collaboration, trust, and governance.

• Technical Prowess: Strong understanding of modern data ecosystems and tools such as Snowflake, BigQuery, Tableau, Looker, dbt, and similar technologies.

• AI-curious: You actively use AI to think, prepare, and work better, and you’re excited about how metadata and governance enable AI-native organizations.

• Strategic Mind: You can translate customer needs into clear insights, success plans, and measurable ROI tied to business outcomes.

• Commercial Management: Experience owning or supporting renewals and identifying expansion opportunities through value-driven conversations.

Nice to have experience:

• Experience with data governance, lineage, or metadata platforms.

• Familiarity with APIs, integrations, or workflow automation.

• Industry depth (e.g., financial services, healthcare, retail).

• Experience with Customer Success platforms like Vitally, Gainsight, Totango, or ChurnZero.

• Exposure to compliance frameworks such as GDPR, HIPAA, or CCPA.

Why Is Atlan for You?

At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.

Joining Atlan means:

1. Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.

2. Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.

3. A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.

As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries.

If you’re ready to do your life’s best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together.

We are an equal opportunity employer
At Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.