The software supply chain platform for seamless updates
JFrog, headquartered in Sunnyvale, CA, is a leading software supply chain platform that automates the release of software updates. Founded in 2008, JFrog has raised $226.5 million in funding and serves thousands of clients, including Dell, Netflix, and Facebook. With a focus on DevOps and DevSecOps,...
JFrog offers an Employee Stock Purchase Plan, comprehensive medical, dental, and vision coverage, a robust retirement plan, wellness programs, and gen...
JFrog fosters a culture centered on automation and security, emphasizing the importance of continuous software updates. The company prioritizes collab...
JFrog • Sunnyvale
JFrog is seeking a Technical Success Manager to oversee customer adoption of their products and ensure customer satisfaction. You'll collaborate with various teams to drive success plans and act as a trusted technical advisor. This role requires strong communication and customer engagement skills.
You have a proven track record in customer success or technical account management, ideally within the software or DevOps space. Your experience includes engaging with enterprise customers and understanding their needs to drive product adoption and satisfaction. You excel at building relationships and acting as a trusted advisor, guiding customers through their journey with the product. You possess strong communication skills, allowing you to effectively collaborate with cross-functional teams and articulate technical concepts to non-technical stakeholders. You are proactive in identifying opportunities for improvement and are committed to ensuring customer success.
As a Technical Success Manager at JFrog, you will own the end-to-end customer journey, ensuring that enterprise customers realize the full value of our products. You will partner with sales, product, solutions engineering, support, and training teams to build and execute success plans that align with customer business goals. Your role will involve engaging with senior decision-makers to understand their challenges and provide tailored solutions. You will maintain deep product knowledge to guide customers in architecture decisions and best practices, ultimately driving increased platform adoption. You will also be responsible for gathering customer feedback and acting as the voice of the customer within the organization, collaborating with internal teams to enhance product offerings and customer experience.
At JFrog, we offer a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented team dedicated to transforming the software delivery process. We provide comprehensive benefits, including medical, dental, vision, and retirement plans, to support your well-being. Our culture emphasizes collaboration and growth, allowing you to develop your skills and advance your career. Join us in our mission to help the world's greatest companies innovate and succeed in their software delivery.
Apply now or save it for later. Get alerts for similar jobs at JFrog.
