Senior Data Analyst

Who you are

You have a strong background in data analysis, with experience in interpreting complex datasets to drive strategic decisions. You are comfortable working with various data visualization tools and have a keen eye for detail, ensuring accuracy in your analyses. You thrive in collaborative environments, working closely with cross-functional teams to understand their data needs and provide actionable insights. Your communication skills are top-notch, allowing you to present findings clearly to stakeholders at all levels. You are passionate about leveraging data to improve customer experiences and drive business growth. You are eager to learn and adapt to new technologies and methodologies in the data analytics field.

What you'll do

In this role, you will be responsible for analyzing large datasets to identify trends and patterns that inform business strategies. You will collaborate with product and engineering teams to define key metrics and develop dashboards that track performance. You will conduct thorough analyses to support decision-making processes and provide recommendations based on your findings. You will also be involved in data quality assurance, ensuring that the data used for analysis is accurate and reliable. Additionally, you will mentor junior analysts, sharing your expertise and helping them grow in their roles. Your work will directly impact the company's ability to deliver exceptional customer service through data-driven insights.

What we offer

Ada offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge AI technology and contribute to projects that shape the future of customer service. The company values personal growth and provides resources for professional development. You will be part of a supportive team that celebrates successes and learns from challenges. Ada also offers competitive compensation and benefits, ensuring that you are rewarded for your contributions.