Empowering businesses with seamless communication solutions
Nextiva, headquartered in Scottsdale, Arizona, is a leading provider of VoIP business communication solutions, serving over 100,000 businesses across the U.S. Their platform includes voice, video, and conferencing services accessible on iOS, Android, and desktop. With a strong focus on customer sati...
Nextiva offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
Nextiva fosters a customer-centric culture that emphasizes innovation and teamwork, encouraging employees to contribute ideas that enhance the user ex...
Nextiva • Guadalajara, Jalisco (In Office)
Nextiva is seeking an IT Solutions Technician II to provide desktop support and ensure a positive technology experience for end-users. This role involves working with desktops, laptops, printers, and mobile devices in an office environment.
You have a strong background in IT support, with experience in troubleshooting and resolving issues related to desktops, laptops, printers, and mobile devices. You understand the importance of providing excellent customer service and ensuring that end-users have the tools they need to perform their jobs effectively. You thrive in collaborative environments and enjoy working with a team of dedicated IT professionals. Your problem-solving skills are top-notch, and you are comfortable working in a fast-paced setting where priorities can shift quickly. You are proactive in identifying potential issues and are always looking for ways to improve the user experience.
Experience with various operating systems, including Windows and macOS, is a plus. Familiarity with networking concepts and basic troubleshooting of network issues will help you excel in this role. You may also have experience with ticketing systems and remote support tools, which will aid in efficiently addressing user concerns.
In this role, you will be responsible for providing desktop support to Nextiva's end-users, ensuring they have a seamless experience with their technology. You will troubleshoot hardware and software issues, assist with installations and configurations, and provide guidance on best practices for using technology effectively. You will also play a key role in maintaining inventory of IT equipment and ensuring that all devices are up to date with the latest software and security patches. Collaboration with other IT team members will be essential as you work together to resolve complex issues and improve overall service delivery. You will have the opportunity to contribute to projects aimed at enhancing the IT infrastructure and user experience.
Nextiva offers a supportive work environment where you can grow your skills and advance your career in IT. You will be part of a company that values innovation and customer satisfaction, and you will have the chance to make a meaningful impact on the experiences of businesses across the globe. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace. Join us in redefining customer experiences and be part of a team that is dedicated to delivering amazing service.
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