Compliance solutions for modern communication challenges
Smarsh, headquartered in Portland, OR, specializes in cloud-based archiving and compliance solutions for regulated industries. With over 6,500 clients, including major banks and government agencies, Smarsh has raised $43.6 million in funding to enhance its suite of communication monitoring and compl...
Smarsh offers a flexible 'take-what-you-need' PTO policy, fully paid life and disability insurance, and a robust retirement savings plan with immediat...
Smarsh fosters a culture focused on compliance and innovation in digital communication. The company emphasizes the importance of adapting to new techn...
Smarsh • Portland
Smarsh is seeking a Customer Success Manager to manage the needs of Small Business clients and drive their success with Smarsh products. This role requires strong relationship-building skills and a focus on customer satisfaction.
You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. You excel at building relationships and understanding customer needs, ensuring they derive maximum value from the products they use. Your communication skills are top-notch, allowing you to effectively resolve inquiries and provide guidance to clients. You are proactive in identifying opportunities for clients to enhance their experience and achieve their business goals. You thrive in a collaborative environment, working closely with cross-functional teams to ensure customer satisfaction and retention. You are passionate about helping clients succeed and are committed to fostering long-term partnerships.
As a Customer Success Manager at Smarsh, you will be the primary point of contact for Small Business clients, guiding them through their journey with our products. You will manage the onboarding process, ensuring clients are set up for success from the start. You will regularly check in with clients to address any questions or concerns, providing timely and effective solutions. Your role will involve maintaining monthly renewal processing, ensuring clients continue to see value in their investment. You will also gather feedback from clients to help inform product improvements and enhancements. By understanding their unique challenges, you will help clients leverage our solutions to mitigate risks and achieve their business objectives. Your success will be measured by client satisfaction and retention rates, as well as your ability to foster loyal relationships.
At Smarsh, we offer a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a diverse team dedicated to helping clients navigate the complexities of digital communications. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower organizations to manage risk and unleash intelligence in their communications.
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