The cloud monitoring platform engineers love
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Datadog • Boston, Massachusetts, USA
Datadog is hiring a Customer Success Associate to manage strategic relationships with customers and drive product adoption. You'll focus on ensuring a positive experience for a high volume of accounts. This role requires strong communication skills and a customer-centric approach.
You are a proactive individual with a passion for customer success and relationship management. You have experience in a customer-facing role, ideally within a technology or SaaS environment, where you've developed strong communication and problem-solving skills. You understand the importance of customer advocacy and are committed to ensuring that customers derive maximum value from the products they use. You are comfortable working in a hybrid environment, balancing in-office collaboration with remote work flexibility. You are fluent in Spanish, which allows you to engage effectively with a diverse customer base.
As a Customer Success Associate at Datadog, you will be responsible for managing a portfolio of customers, focusing on building long-term strategic relationships. You will drive product adoption by identifying customer needs and ensuring they are met through effective use of Datadog's solutions. You will monitor usage trends to identify renewal risks and proactively address any issues that may arise. Your role will involve collaborating with cross-functional teams, including support, product, and finance, to ensure a seamless customer experience. You will act as an advisor to customers, helping them leverage the solution effectively and pivoting your account management strategy based on their unique requirements. You will also manage requests from your book of business, including technical support escalations and billing inquiries, to ensure a positive customer experience.
At Datadog, we value our office culture and the relationships that come from collaboration. We offer a hybrid workplace that allows you to create a work-life harmony that best fits your needs. As part of our commitment to personal development, we provide opportunities for growth within the Customer Success team. You will be part of a dynamic environment where your contributions directly impact customer satisfaction and retention. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse talent and perspectives.
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