Group Product Manager

Who you are

You have a proven track record in product management, ideally with experience leading teams focused on customer engagement and support. You thrive in high-pressure environments and are eager to tackle complex challenges that require innovative solutions. Your passion for crypto and blockchain technology aligns with Coinbase's mission to enhance economic freedom globally. You actively seek feedback and are committed to personal and professional growth, always looking for ways to improve your skills and the impact of your work.

You understand the importance of collaboration and communication within cross-functional teams, and you excel at building relationships with colleagues across various disciplines. You are comfortable with ambiguity and can navigate the fast-paced nature of the crypto industry, adapting quickly to changes and new information. Your leadership style encourages team members to take ownership of their work and fosters a culture of accountability and excellence.

Desirable

Experience with AI technologies or platforms is a plus, as Coinbase is exploring innovative solutions to enhance user experiences. Familiarity with data-driven decision-making processes and metrics definition will help you succeed in this role. A background in financial services or technology is beneficial, as it provides context for the challenges and opportunities within the crypto space.

What you'll do

As the Group Product Manager, you will lead the Customer Engagement & Experience product team, focusing on defining and building the retail customer support experience. You will drive the product vision and strategy, ensuring alignment with Coinbase's overall mission and objectives. Your responsibilities will include roadmap ownership, stakeholder management, and user research to identify pain points and opportunities for improvement in customer support.

You will collaborate closely with engineering and design teams to develop self-service and automated support experiences that enhance customer satisfaction and engagement. Your role will involve defining success metrics, conducting A/B testing, and analyzing data to inform product decisions and iterate on features. You will also be responsible for coordinating go-to-market strategies and ensuring that product launches are successful and well-received by users.

In addition to leading your team, you will participate in company-wide initiatives and contribute to the overall product culture at Coinbase. You will mentor junior product managers and help them develop their skills, fostering a collaborative environment where everyone can thrive. Your leadership will be crucial in driving the team's performance and achieving ambitious goals.

What we offer

Coinbase provides a dynamic work environment where you can make a significant impact on the future of finance. We offer competitive compensation and benefits, including opportunities for professional development and growth. Our culture emphasizes collaboration, innovation, and a commitment to our mission of increasing economic freedom worldwide. You will have the chance to work alongside talented colleagues who are passionate about their work and dedicated to making a difference in the crypto space. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.