Associate Director, Experience Strategy

Who you are

You have a strong background in experience strategy and customer relationship management (CRM), with a proven record of building high-performing customer experiences for world-class brands. Your strategic mindset allows you to lead day-to-day operations effectively, ensuring excellence in deliverables. You thrive in collaborative environments, working alongside a team of strategists to create impactful marketing solutions that resonate with individual needs and aspirations. Your experience in the industry equips you with the knowledge to set high standards and drive results that foster client growth. You are passionate about leveraging data, creativity, and technology to activate authentic customer connections, and you understand the importance of empathy in marketing.

Desirable

Experience in a global marketing agency or a similar environment is a plus, as is familiarity with precision marketing strategies. You are comfortable navigating complex projects and can adapt to the evolving needs of clients. Your ability to champion individuality in marketing solutions will set you apart, as will your commitment to fostering an inclusive workplace that emphasizes personal well-being.

What you'll do

In this role, you will lead the Experience Strategy team at RAPP, guiding the strategic delivery of customer experiences that drive engagement and loyalty. You will collaborate closely with data analysts, strategists, and technologists to create value from personal brand experiences. Your leadership will be crucial in ensuring that the team meets the high standards expected by clients, and you will be responsible for overseeing the development of CRM journeys that resonate with target audiences. You will also play a key role in shaping the strategic direction of the agency, leveraging insights from data to inform decision-making and drive growth.

What we offer

At RAPP, you will be part of a dynamic team that values creativity, innovation, and collaboration. We offer a supportive work environment where you can thrive and make a meaningful impact. As part of Omnicom's Precision Marketing Group, you will have access to a wealth of resources and expertise, enabling you to deliver exceptional results for our clients. We believe in the power of individuality and are committed to fostering a workplace that champions diversity and inclusion. Join us in our mission to activate growth with precision and empathy at scale.