Senior Customer Success Manage (French Speaking)

Who you are

You are a seasoned Customer Success Manager with a proven track record of managing client relationships and ensuring customer satisfaction. With at least 5 years of experience in customer success or account management, you have a deep understanding of SaaS solutions and how to drive user adoption. Your fluency in French allows you to effectively communicate with French-speaking clients, ensuring they receive the support they need to succeed. You are proactive in identifying opportunities for upselling and cross-selling, and you thrive on building long-term relationships with clients. You are skilled at coordinating with various teams to resolve client issues and provide exceptional service.

Desirable

Experience in the financial services or compliance industry is a plus, as is familiarity with anti-money laundering solutions. You have a knack for understanding client needs and translating them into actionable insights for product development teams. Your analytical skills enable you to assess client usage patterns and identify areas for improvement, ensuring that clients maximize the value of the solutions provided.

What you'll do

In this role, you will manage a portfolio of strategic French-speaking customers, guiding them through the entire lifecycle from onboarding to ongoing success. You will be the primary point of contact for your clients, ensuring that they have a seamless onboarding experience and that their implementation plans are executed effectively. Your responsibilities will include providing proactive support to clients, helping them increase adoption and utilization of the platform, and minimizing churn. You will also collaborate closely with the sales and account management teams to drive revenue growth through cross-sell and upsell opportunities. Additionally, you will gather feedback from clients to inform product development and shape the product roadmap, ensuring that the solutions continue to meet their evolving needs.

What we offer

ComplyAdvantage offers a dynamic work environment where you can make a meaningful impact in the fight against financial crime. You will have the opportunity to work with cutting-edge technology and contribute to the development of innovative solutions. The company values collaboration and encourages team members to share their ideas and insights. You will be part of a supportive team that is dedicated to helping clients succeed and creating a safer world. Competitive compensation and benefits are provided, along with opportunities for professional growth and development within the organization.