The all-in-one eCommerce marketing platform
Yotpo is a leading SaaS-based eCommerce marketing platform headquartered in Hudson Square, New York, NY. With over 500 employees, Yotpo provides integrated solutions for loyalty, SMS marketing, and reviews, serving major eCommerce platforms like Shopify, Salesforce, and Adobe. The company has raised...
Yotpo offers generous PTO, including volunteer days and holidays, along with a hybrid work model. Employees benefit from private healthcare, dental, a...
Yotpo fosters a culture focused on innovation in the rapidly evolving eCommerce landscape. The company emphasizes strategic partnerships and acquisiti...
Yotpo • New York
Yotpo is seeking a Mid-Level Customer Success Manager to lead relationships with top eCommerce brands. You'll drive measurable business outcomes and ensure customer success across Yotpo’s platform. This role requires strategic thinking and strong relationship management skills.
You have a proven track record in customer success management, ideally with experience in the eCommerce sector. Your strategic mindset allows you to develop tailored success plans that align with customer goals and drive measurable outcomes. You excel at building and maintaining strong relationships with stakeholders at all levels, from day-to-day operators to C-suite executives. Your ability to proactively track adoption and performance metrics ensures that you can manage risks effectively and lead resolution strategies when challenges arise. You are comfortable leading strategic quarterly business reviews and executive-level conversations, aligning Yotpo’s roadmap with customer objectives. You thrive in a collaborative environment, partnering closely with account managers to drive retention and expansion.
Experience with AI-powered solutions or loyalty programs in eCommerce would be a plus. Familiarity with metrics tracking and performance management tools can enhance your effectiveness in this role. You are a strong communicator, capable of delivering insights and strategies that resonate with diverse audiences.
In this role, you will own customer relationships post-onboarding, ensuring that clients achieve success and growth across Yotpo’s platform. You will act as a trusted advisor, delivering a consultant perspective in every interaction. Your responsibilities will include developing success plans that align with business goals, driving measurable outcomes, and ensuring customer satisfaction. You will proactively track adoption and performance metrics, managing risks through regular engagement and leading resolution strategies when challenges arise. You will lead strategic quarterly business reviews and executive-level conversations that align Yotpo’s roadmap to customer objectives. Building and maintaining strong, multi-threaded relationships with stakeholders across enterprise organizations will be key to your success.
Yotpo offers a competitive base salary ranging from $100,000 to $130,000, along with a variable compensation component. We foster an inclusive culture where your voice is heard and your perspective is valued. Join us in building a global company where everyone is proud to belong. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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