Director, Professional Services

Who you are

You are a seasoned leader with extensive experience in Professional Services, particularly in managing Project and Program Management teams. Your background includes delivering complex healthcare technology implementations for Providers, Payers, and Government agencies. You have a proven track record of shaping enterprise delivery strategies and operating models that enhance scalability and profitability. Your leadership style is people-first, focusing on fostering collaboration and continuous improvement within your team.

You possess strong operational expertise and are adept at anticipating risks and adapting plans to ensure successful project outcomes. Your ability to communicate proactively and coordinate cross-functionally empowers both your teams and customers, driving shared success. You are committed to maintaining a high-impact team culture that prioritizes fulfillment and growth.

You understand the importance of consistent execution of implementation methodologies and are skilled at translating enterprise strategies into repeatable, measurable, and durable delivery practices. Your experience includes leading large-scale transformation initiatives that modernize delivery processes and enhance customer experiences through data-driven improvements.

Desirable

You have a background in healthcare technology and are familiar with the unique challenges and complexities of this sector. Experience with PSA tooling modernization and AI-enabled practices is a plus, as is a strong understanding of customer feedback mechanisms to drive continuous improvement.

What you'll do

In this role, you will lead the Project and Program Management team at PointClickCare, ensuring the successful delivery of complex healthcare technology implementations. You will shape the enterprise delivery strategy and operating models, focusing on scalability and profitability. Your leadership will guide the team in executing PointClickCare's implementation methodology consistently, translating enterprise strategies into effective delivery practices.

You will oversee large-scale transformation initiatives aimed at modernizing delivery processes, including the implementation of PSA tooling and standardized reporting. Your role will involve using data and customer feedback to continuously enhance delivery effectiveness and improve customer experiences. You will ensure that the delivery evolves in line with PointClickCare's growth, product expansion, and increasing customer complexity.

Collaboration will be key in this position, as you will work closely with various stakeholders across the organization to drive project success. You will foster a culture of continuous improvement within your team, encouraging innovative practices and methodologies that enhance project outcomes. Your leadership will empower team members to take ownership of their roles and contribute to a fulfilling team culture.

What we offer

At PointClickCare, we are committed to helping every provider deliver exceptional care. As part of our team, you will have the opportunity to make a significant impact in the healthcare technology space. We offer a collaborative work environment that values agility and broad coverage across the U.S. and Canada. You will be part of a high-performing team that is dedicated to continuous improvement and operational excellence.

We encourage you to apply even if your experience doesn't match every requirement. We believe in the potential of our team members and are committed to providing the support and resources needed for your professional growth. Join us in our mission to transform healthcare delivery through innovative technology solutions.