Are you passionate about leveraging evolving LLM technology to detect and solve defects at scale? Do you want to build the platform that identifies defects hampering customer experience, increasing returns, and leading to increased cost-to-serve across Amazon's shopping journey? As the Senior Product Manager - Technical for the Sherlock Platform, you'll shape the future of how Amazon teams detect and address defects at enterprise scale.
Key job responsibilities
Your primary responsibility will be driving the technical evolution of Sherlock into a unified defect detection platform that can be used by all Amazon teams. You'll own critical components that transform defect detection from manual processes into automated, AI-powered intelligence through LLM-based detection systems. Specifically, you will:
1) Drive the technical roadmap and architecture decisions for our scalable LLM-based defect detection system
2) Own the development of our unified AI-powered defect detection engine that processes diverse data sources across the shopping journey
3) Lead the platform's evolution toward a fully self-service solution for programs to onboard use cases
4) Define and execute the strategy for automated pipeline configuration and monitoring across multiple marketplaces
5) Build and maintain relationships with key stakeholders across Amazon Retail, Stores, and other business units
6) Define success metrics and track platform adoption, defect detection accuracy, and business impact across the organization
A day in the life
You'll operate at the intersection of evolving ML technology and real-world business impact. A typical day might include:
1) Working closely with Amazon programs to understand their defect detection needs, and onboarding them as users of Sherlock
2) Defining platform features and requirements for upcoming releases across the customer journey
3) Collaborating with ML Scientists and Engineers to build and optimize our LLM-based defect detection models
4) Analyzing platform metrics to identify usage patterns to inform product evolution and performance optimization opportunities
5) Contributing to technical design reviews for new defect detection capabilities- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
