Multi-channel fulfillment (MCF) is a nationwide integrated fulfillment solution by Amazon for third-party sellers – enabling them to provide fast and efficient delivery to their customers from all their sales channel including D2C. MCF enables Selling Partners to hand over the heavy lifting of warehousing, inventory management, invoicing, logistics, payment processing and delivery returns to Amazon, utilizing the capabilities that Amazon has built over the last 25+ years. This enables third-party sellers to provide Amazon like fulfillment experience to their D2C customers.
The IN MCF-Business team is looking for a Program Manager to bring transformative improvements in MCF pricing strategy, implement automation initiatives and drive improvements in user experience. You will be contributing towards developing and executing growth strategy MCF, improve operational efficiency, and drive program growth and profitability. The role is a high impact role which typically involve defining the charter and goals, driving cross functional initiatives to achieve the goals, designing and building complex new processes, and setting up GTM avenues, operating mechanisms including reviews across multiple business verticals. You will work closely with a cross-disciplinary team of account managers, product managers, and external partners across the FBA & MCF business.
A successful Program Manager must be able to work independently, understand rapidly the key pain points of the processes, and influence internal/external partners at all levels of the organization. This role will particularly suits someone with strong analytical abilities, relationship building skills and superb project management capabilities.
Key job responsibilities
1) Own and optimize pricing strategy across multiple service offerings like expedited speed, C-ret and blankbox and upcoming new initiatives
2) Develop and maintain program Profit & Loss (P&L) and drive profitability
3) Drive operational improvements through process automation and technology adoption
4) Establish partnerships and define ways of working with Third-Party Logistics (3PL) providers to enable key program features
5) Create and track standardized workflows and performance metrics for 3PL operations
6) Enhance user experience across multiple stakeholders such as selling partners, end shopper experience on MCF
7) Track and analyze key business metrics to identify growth opportunities- 2+ years of program or project management experience- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
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