Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is hiring a Senior UX Researcher to enhance customer experience through in-depth research and analysis. You'll collaborate closely with business and product teams to identify user needs and improve services. This role requires over 5 years of experience in UX-related fields.
You have over 5 years of experience in UX-related roles, particularly in UX Strategy, User Research, Usability Testing, Research Analysis, Information Architecture, and Interaction Design. Your educational background is in a UX-related field such as HCI, industrial design, psychology, industrial engineering, anthropology, or interaction science. You possess the ability to design and execute user research, diving deep into problems to derive logical insights from various data sources. Your communication skills allow you to collaborate effectively with diverse teams, ensuring that research findings are translated into actionable business strategies.
As a Senior UX Researcher at Coupang, you will be responsible for planning research initiatives that align with business objectives. You will analyze customer behavior to identify needs and patterns, providing strategic direction to the business and product teams. Your role will involve defining, designing, conducting, and analyzing user research across all stages, ensuring that research quality and reliability are maintained. You will also propose effective research designs and resource management strategies within limited timeframes. Additionally, you will advocate for a customer-centric culture across various organizations within the company.
Coupang offers a dynamic work environment where you can witness daily growth in yourself, your colleagues, and the company as a whole. You will have the opportunity to drive innovation and contribute to the future of commerce. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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