Customer Success Manager, High Touch - French Speaking

Who you are

You have a proven track record in customer success management, ideally with experience in high-touch environments where building relationships is key. Your fluency in French allows you to communicate effectively with a diverse customer base, ensuring that all clients feel valued and understood. You possess strong analytical skills, enabling you to assess customer needs and tailor solutions that drive product adoption and satisfaction. You are proactive in your approach, always looking for ways to enhance the customer journey and deliver exceptional value. You thrive in collaborative settings, working closely with cross-functional teams to ensure that customer feedback is integrated into product development. You are passionate about technology and understand how AI can transform customer service experiences.

Desirable

Experience in SaaS or technology-driven companies is a plus, as is familiarity with customer engagement methodologies. You may have a background in sales or account management, which enhances your ability to identify opportunities for upselling and cross-selling. A strong understanding of customer service principles and best practices will set you apart in this role.

What you'll do

As a Customer Success Manager at Intercom, you will engage with a diverse portfolio of clients, guiding them through their journey with our AI Customer Service solutions. Your primary responsibility will be to ensure that customers realize the full value of their investment in Intercom, helping them navigate challenges and achieve their goals. You will conduct regular check-ins and business reviews, using data-driven insights to demonstrate the impact of our solutions on their operations. You will collaborate with product and engineering teams to relay customer feedback and advocate for enhancements that improve user experience. You will also develop and deliver training sessions and resources that empower customers to utilize our products effectively. Your role will involve identifying opportunities for solution expansion, ensuring that clients are aware of new features and capabilities that can further enhance their customer service operations. You will be instrumental in driving customer satisfaction and retention, ultimately contributing to the growth of Intercom's business.

What we offer

Intercom provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge AI technology that is reshaping the customer service landscape. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. Our culture is built on values of inclusivity and respect, ensuring that every team member feels empowered to contribute their best work. Join us in our mission to set the new standard for customer service and make a meaningful impact on businesses worldwide.