Democratizing finance for the next generation
Robinhood, headquartered in Menlo Park, CA, is a fintech company that revolutionized stock trading by offering commission-free trading to over 23 million users. With a total funding of $5.6 billion, Robinhood has become a key player in the trading marketplace, attracting a younger demographic intere...
Robinhood offers premium medical, dental, and vision insurance, along with parental leave and personal prosperity benefits. Employees enjoy catered me...
Robinhood's culture is centered around accessibility and innovation, aiming to meet the financial needs of the next generation. The company encourages...
Robinhood • Chicago, IL; Denver, CO; Westlake, TX
Robinhood is seeking a CX Strategy Specialist to enhance customer experience by refining processes and optimizing quality. This role requires strong problem-solving skills and a commitment to delivering high-impact improvements.
You have a strong background in customer experience strategy, with a focus on translating customer feedback into actionable solutions. You thrive in high-performing environments and are driven to make a significant impact in the finance sector. Your problem-solving skills are sharp, and you are comfortable working with cross-functional teams to advocate for customer needs. You understand the importance of operational efficiency and are committed to delivering high-quality support to customers. You are a bold thinker who is ready to take on the challenges of a rapidly evolving financial landscape.
Experience in the finance industry or a related field is a plus. Familiarity with customer support tools and technologies will help you excel in this role. You are adaptable and open to learning new skills that will enhance your contributions to the team.
As a CX Strategy Specialist at Robinhood, you will act as the functional owner of a product line, ensuring that customer experience is at the forefront of all operations. You will work closely with CX agents, leadership, and product teams to refine processes and optimize the quality of customer interactions. Your role will involve analyzing customer feedback and translating it into actionable insights that drive satisfaction and operational efficiency. You will be instrumental in implementing high-impact improvements that enhance the overall customer experience. Collaboration is key, as you will partner with various teams to ensure that customer needs are met effectively and efficiently.
Robinhood provides a dynamic work environment where you can grow your career while contributing to a mission-driven company. You will have the opportunity to work alongside talented professionals who are passionate about democratizing finance. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Our commitment to employee well-being includes reasonable accommodations and a supportive workplace culture.
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