Transforming brands through creativity and technology
WPP plc is a leading British multinational holding company specializing in communications, advertising, public relations, and technology, with over 100,000 employees globally. Headquartered in London, WPP serves a diverse clientele, including major brands like Unilever, Procter & Gamble, and Ford. T...
WPP offers competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from comprehensi...
WPP fosters a culture of creativity and innovation, encouraging collaboration across its various agencies. The company emphasizes a commitment to sust...
WPP • Tokyo, Japan
WPP is seeking a Client Services Manager in Tokyo to drive relationships with clients and manage their expectations. This role requires strong communication skills and a deep understanding of marketing and digital media.
You have a proven track record in client services, ideally within the marketing or advertising industry. Your ability to build strong relationships with clients is complemented by your understanding of their business needs and the broader marketing context. You excel in managing expectations and ensuring that deliverables are met with high standards. You are a proactive communicator, capable of confidently fielding and managing client requests and feedback. Your experience allows you to identify areas for improvement in client satisfaction and to implement strategies that enhance the overall client experience. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional results.
In this role, you will be responsible for driving relationships with day-to-day clients, ensuring that their needs are met and that they are satisfied with the services provided. You will manage client expectations, documenting and disseminating deliverables to the broader team to ensure alignment and clarity. Your role will involve actively listening to client feedback and using it to inform campaign strategies and execution. You will collaborate with various teams within WPP to orchestrate the campaign delivery process, ensuring that all aspects of the client's needs are addressed. You will also play a key role in identifying opportunities for enhancing client relationships and satisfaction, contributing to the overall success of the Client Services team.
WPP offers a dynamic work environment where creativity and collaboration are at the forefront. You will be part of a global network of talented professionals dedicated to delivering extraordinary work for clients. The company is committed to fostering a culture of respect and belonging, providing opportunities for continuous learning and career development. You will have the chance to work with some of the biggest companies and advertisers in the world, making a significant impact in the marketing services industry.
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