Client Success Manager- Coupa

Who you are

You have a strong background in client success or account management, ideally within a technology or consulting environment. Your relationship-building skills are exceptional, allowing you to foster trust and collaboration with clients and internal teams alike. You understand the importance of ensuring clients realize the full value of their technology investments, and you are dedicated to their long-term success. You thrive in a role that requires both strategic thinking and hands-on execution, and you are passionate about delivering a high-quality client experience. You are adaptable and can navigate complex client needs while maintaining a focus on the overall goals of the organization. You believe in the power of teamwork and collaboration, and you are excited to contribute to a culture that values these principles.

What you'll do

As a Client Success Manager at CrossCountry Consulting, you will be a trusted partner to our software clients, particularly those using Coupa. Your primary responsibility will be to lead the post-implementation client experience, ensuring that clients have a smooth onboarding process and that they adopt the technology effectively. You will work closely with the Technology Sales, Delivery, and Post-Production Services teams to create a seamless experience for clients. Your role will involve identifying opportunities for deeper partnerships and broader impact, helping clients maximize their technology investments. You will also be responsible for managing renewals and ensuring continued engagement with clients. Your ability to communicate effectively and build strong relationships will be key to your success in this role. You will collaborate with various teams to deliver a unified client experience, and you will play a crucial role in bringing a true “one-firm” experience to our clients.

What we offer

At CrossCountry Consulting, we are committed to creating a positive experience for our employees and clients alike. We offer a collaborative work environment where your contributions are valued, and you can make a real impact. Our culture is built on core values of collaboration, enthusiasm, generosity, and perseverance. We believe in the importance of professional development and provide opportunities for growth within the organization. You will be part of a team that has been recognized as one of Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.